from Woodstock, Ontario, CA
Actually I think I did contact support but that was because I was too impatient with my button clicking. Now have 2010 Pro on my computer, only used Word and Excel so far but it looks good.
Got a bit daunted by the download and install instructions initially but followed them and everything worked out well.
from Sheung Wan, HK
this is the first time that I have purchased a download only product and prefer to have a physical copy of the software as a precaution. However, having used your site I may start to use it more often. the download went smoothly and the instructions were clear. the fact that you included DVD burning softwarehouse was also a bonus. so far I have had a positive experience using your website.